NightBridgeIT

After-hours support for IT companies in the UK, US and Australia

While you sleep, we're on shift.

NightBridge IT is the night shift for your IT business. From our 24/7 Network Operations Centre (NOC) in South Africa, we watch your clients' systems, handle their tickets and fix what breaks overnight. You get your evenings back, and a clear report waiting for you in the morning.

Book an intro call See how a night works
Example

Your morning report

Overnight · client local time
  1. VPN tunnel down at a client site. Restarted the tunnel and confirmed users could connect.Fixed
  2. File server 92% full. Cleared old logs, logged a ticket for a storage review.Fixed
  3. Backup job failed on one server. Re-ran it and checked it completed.Fixed
  4. Risky Microsoft 365 sign-in. Blocked sign-in, reset the password and called your on-call engineer, as your runbook asks.Escalated
  5. Patching window complete. 38 devices updated and rebooted.Done
5 events4 handled overnight1 escalation
Our NOC is online. Right now it's --:--London --:--New York --:--Sydney --:--Johannesburg

Your clients don't stop at five. Neither do we.

We work under your name, inside your tools and by your runbooks. Your clients get round-the-clock support from the company they already trust. Your team gets fewer 3am phone calls.

24/7 managed IT support

Monitoring and helpdesk cover from our NOC, every hour of every day. We pick up alerts and tickets the moment they land, not the next morning.

Alert triage · Level 1 and 2 tickets · Patching in quiet hours

Cloud Azure & AWS

We keep an eye on your clients' cloud workloads and handle the problems that tend to show up at night.

Resource health · Cost alerts · VMs, storage and networking · Overnight change windows

Cybersecurity & backup

Attackers like the hours nobody is watching. We review security alerts as they happen and make sure last night's backups actually ran.

Security alert review · Backup checks and reruns · Restore support

Microsoft 365 & networks

The everyday requests and faults that pile up overnight, handled before your clients' staff log in.

Accounts and licences · Mailboxes, Teams and SharePoint · Firewall, VPN and connectivity

One NOC, three time zones.

Our Network Operations Centre in South Africa runs 24/7, so it doesn't matter which side of the world your clients are on. Grey is your team at work. Blue is us. Times are in Johannesburg time and follow each country's daylight saving.

United Kingdom09:00–17:00 London
NightBridge
UK team
United States (East)09:00–17:00 New York
NightBridge
US team
Australia (East)09:00–17:00 Sydney
AU team
NightBridge
Your team in the office NightBridge covering Time now

What a night with NightBridge looks like

  1. 17:00

    You log off

    Your queues and alerts roll over to our NOC. Nothing needs to be handed over by hand.

  2. Overnight

    We work the queue

    Our engineers triage every alert and ticket in your RMM and PSA, and fix what your runbooks allow.

  3. If critical

    We call your on-call

    Only for the issues you've agreed are worth waking someone for. Everything else waits for the report.

  4. 08:00

    Report's in your inbox

    Every alert, ticket and action from the night, logged in your PSA and summarised in one page.

Times are your local time. Before we start, we spend time learning your clients, tools and escalation rules.

Your clients never know we're there. That's the point.

A 24/7 NOC in South Africa

Engineers on scheduled shifts around the clock, every day of the year. Awake and working, not half-asleep on call.

Your brand, your tools

We answer as your company and work in the systems you already use. No new portals for your clients.

Nothing lost at handover

Every action is logged in your PSA, so your morning team picks up exactly where we left off.

Hand us your night shift.

Tell us how many clients and devices you look after and which hours you need covered. We'll come back to you with a proposal within one business day.

Emailnoc@nightbridgeit.com
Phone+27 10 541 0804
Office464 Maple Road, Witpoort, Midrand 1684, Johannesburg, South Africa